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Shipping Warranty Privacy

AJS inspects each item before shipping to ensure your order is correct.

We want you to be a continuing customer that values quality and service. Policy update 01-10-2019

Shipping Insurance - Signature required

AJS Ships only to customers located in USA, Europe, Hawaii, England, Australia, Germany and Canada. AJS will ship Priority mail or UPS or FED-X with insurance and signature required for delivery. AJS will use FED-X, UPS Ground or registered mail based on item value. Once you sign for an item you are responsible for any damage, loss, or theft.

Repair - Warranty

Our repair warranty policy is in effect for 30 days from date of AJS shipment. Items sold by AJS will be repaired or replaced at no cost. Return postage is a customer's responsibility. After obtaining return authorization and receiving the item AJS will determined if damage was due to workmanship or manufacturing defect. Repairs outside of the Warranty will be quoted to customers before repairs are preformed. This warranty does not apply to theft, loss or damage. Once a customer signs for a item they are responsible for the item. AJS encourages customers to insure all jewelry in case of theft, loss or damage.

Money Back Guarantee

Pendants, bracelets, earrings, body jewelry, novelty items that are not custom or special will receive a full refund, less shipping. Also a full refund will be made for all items sold by AJS that do not meet invoice specifications in silver or Solid Gold content, pearl grade, diamond or gem grading specifications. Standard jewelry industry tolerances apply to this guarantee. This Guarantee does not apply to theft, loss or damage.

Custom Photo Cameo Policy

Every attempt will be made to make the cameo look like the photo.; Cameos are custom cut by artists that have decades of experience.; I have had many customers 100% satisfied with their custom cameos.; I have, on the other hand, lost money due to customers not happy with their custom cameos.; Therefore, AJS had to institute the following policies: Sold as is. No guarantee or warranty on the accuracy/resemblance between the photo and cameo. Delivery time: 5 to 8 weeks You may, by your request, be sent a photo of the finished piece before mailing.; If you reject or cancel there will be a charge of 70% of the original cost as the cutters have a “no return” policy.; I am a small business and unable to absorb the cost of any future cancelled items that are non-returnable to the manufacturer.

Privacy

AJS respects your privacy and wants to assure you that information collected is never shared or sold to any other organization or 3rd party for commercial purposes. The information we collect is used strictly for AJS purposes involving ordering and shipping of merchandise. You have the option of receiving any advertising or marketing promotions from us. AJS does not use Spam.

We value your privacy and your business.

Security

PayPal on line shopping cart is available for all orders. Telephone orders call 757-221-6694. Please do not use e-mail, it is not secure. We use high encryption to securely process your credit card purchases with our merchant credit card company. Once all your orders are process we destroy all credit card information.

Special Orders

Special or custom orders are items that are made to order or not standard with a particular manufacture or items that require modification before or after they leave a manufacturing facility. Modifications include finishing, mounting, and sizing. All special or custom items sold by AJS will be clearly noted. Special, custom. and especially made for you items are non refundable. AJS does guarantee every mounting to be of the highest standard with securely set stones. If your setting does not meet these standards it will be remanufactured in the same design. To receive a refund some items can be sent to you in standard sizes, metals, grades, and then returned for assembly after your approval. Orders then become a special or custom orders. AJS resizing and assembly is available at reasonable Your Warehouse Prices plus shipping. If you prefer rings can be taken to a local jeweler for assembly and resizing. Depending on the piece special or custom orders can take an additional 3 days to 4 weeks to process and ship. When AJS places your order to manufactures out side the US expect delays of 30 or more days.

Billing

Clearance items will ship within 24 hours when a credit card is used. In stock items will ship within 3 working days. Custom and special orders depending on the item will ship in 2 weeks or more. For orders paid by check we will not place orders to our suppliers until your check clears our bank. No COD for any purchases. Your phone orders by credit card will be authorize the day you order. Custom or special orders will be charged when ordered.

General Return Policy

All items must be received by AJS 20 calendar days from date of shipment from AJS. Call or Email AJS immediately if there is a discrepancy in your order. Customer will pay return shipping. It is the customers responsibility for return lost in shipment with the shipper. Shipping insurance incurred by AJS will not be refunded.

Refunds when applicable will be made for the amount AJS charged to your credit card minus shipping and insurance within 24-48 hours through PayPal after receipt of returned merchandise.

Special orders, custom made, sized rings, mounted gems, are non refundable sales and have a 30 warranty on workmanship only determined by AJS or local signed affidavit by a certified jewelry appraiser. AJS will replace or bench repair to satisfy the warranty. To prevent damage all items must be shipped in the same type box and packing material as received along with a copy of the sales receipt. Items must be in new condition not worn for refund. See diamond Gem policy for additional details.

Damaged, altered returns

Altered, damaged, worn, items will not be refunded and will be returned to customer without a refund. AJS has on file all gems shipped with photos and gemological report. Our graduate gemologist (GIA) will inspect each piece returned.

Diamond and Gem Return Policy

To give you low Your Warehouse Prices on gems we do not stock large diamonds or large fine quality gems. When requested AJS will email you certifications before shipping. Your credit card will be charged when shipped. AJS only has a short period of time to return gems to our suppliers before being charged. There for loose gems have a 2-day inspection period after you sign for delivery. You need to call and confirm your decision to buy or return. If the returning gem is not received within 7 working days after your have signed for delivery you will not receive a refund. AJS inspects by lab testing all gems before shipment to you. This includes keeping on file a copy of all gem certifications. Special or custom made settings containing diamonds or color gems are non refundable.

Diamond Engagement and Diamond Wedding band Combinations Return Policy

Rings that require mounting or sizing will not be mounted or sized in order for you to receive a refund. AJS only has a short period of time to return items to our suppliers before being charged. There for, to obtain a refund for items that contain gems you have a 1-day inspection period after you sign for delivery. We must receive your set back within 3-5 working days from the time you sign for the item for a refund. Each piece will be in a separate container for your inspection. If you approve send back the items to be resized and mounted (see repair - warranty.) The customer is responsible for return postage and insurance. We are not responsible for items lost in shipment.

Taxes

AJS is a registered Virginia company and by law will add a 7% (7-1-2019) Virginia state sales tax to all in state sales.

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